Support for Next77 partners
We assist with product questions, documentation, manuals, sales materials and after-sales support. Direct offer-related inquiries to Next77 and submit repair requests directly to F-Service.
Service and support
Service and support
We help partners with product and technical matters, while repairs for products distributed by Next77 are handled by F-Service — a specialist service centre near Krakow, Poland.
F-Service — service for Next77 brands
F-Service is an authorised Godox service centre and also handles equipment from brands including Quadralite, Irix, Genesis Gear, Delta, Cokin, Brinno, MagMod, Pixel and Jinbei. It provides warranty and post-warranty repairs for individual customers and B2B partners.
From an RMA request to equipment return
Submit a repair online to receive an RMA number. Following diagnosis, you receive a quotation for approval before the equipment is repaired and tested. The returned product includes a technical report and a six-month warranty covering the service and replaced parts.
Specialist facilities and online status
The service centre uses ESD workstations and performs component-level PCB and SMD electronics repairs, optical calibration and LED lighting checks. Repair status, history and documentation are available online around the clock.
Submit or check a repair
Go directly to the F-Service repair system or learn more about the service centre and its facilities.
Service frequently asked questions
How do I submit equipment for repair?
Submit your request online through the F-Service system. You will receive an RMA number that lets you track the repair process.
Will I know the repair cost before work begins?
Yes. Following diagnosis, F-Service sends you a quotation for approval and begins a paid repair only after it has been accepted. Diagnosis is free when the repair is completed by the service centre.
What warranty covers the repair?
F-Service provides a six-month warranty covering the completed service and replaced parts.
Where can I obtain product materials?
Next77 partners can receive product photos, descriptions, specifications, manuals and product information. Contact the Next77 team to request access.